9999wen Privacy Policy

1Introduction

9999wen operates the gaming and sports betting platform available at 9999wen.pro and through the downloadable mobile app. When you use our platform — whether you're registering an account, making a PKR deposit via JazzCash, placing a bet on a PSL match, or simply browsing the game lobby — we collect and process certain personal data about you.

This Privacy Policy describes what data we collect, what we do with it, how long we keep it, and what control you have over it. It applies to all users of the 9999wen platform regardless of how they access it.

We take privacy seriously. We do not sell your personal data to advertisers, data brokers or any third party that would use it for their own commercial purposes unrelated to your 9999wen account. That's a straightforward commitment and it doesn't change.

2What We Collect

We collect different types of information depending on how you interact with 9999wen. Here is a breakdown of the main categories:

We only collect data that is necessary for operating your account and providing the services you have requested. We do not collect sensitive personal data such as ethnicity, religion or biometric information.

When you contact our 24/7 support team — whether through live chat or email — those conversations are recorded and stored. This is standard practice for quality assurance and for resolving disputes if they arise later. Support agents will tell you if a call or chat is being recorded.

3How We Use Your Data

Every piece of data we collect is used for a specific, legitimate purpose. Here is how we use each category:

• Account management: Your identity and contact data is used to create and maintain your 9999wen account, verify your identity, and communicate important account information to you.
• Processing transactions: Financial data and payment references are used to process your PKR deposits through JazzCash, Easypaisa, Raast, bank transfer and cards, and to process your withdrawal requests accurately.
• Service delivery: Activity data is used to run your game rounds, settle your sports bets, credit bonus balances, calculate VIP rebates and operate bingo rooms correctly.
• Fraud prevention and security: Technical data and financial data are analysed by our fraud detection systems to identify unusual patterns, protect against money laundering, and prevent multi-accounting.
• Platform improvement: Usage data tells us which games Pakistani players enjoy most, which features cause friction, and where the mobile app can be made faster. We use this to improve the platform continuously.
• Communications: We use your contact data to send you essential account communications — deposit confirmations, withdrawal updates, security alerts. With your consent, we may also send you promotional messages about bonuses, PSL betting specials and new games.
• Responsible gaming: We monitor play patterns to identify signs of problem gaming behaviour and to apply any self-exclusion or limit settings you have requested.
• Legal and compliance: We retain records as required to comply with applicable financial and anti-money laundering obligations.

4Payment and Transaction Data

Because 9999wen handles real PKR transactions, payment data is treated with an especially high level of care. When you make a deposit or request a withdrawal, the following applies:

• Your JazzCash or Easypaisa account reference, bank account number or card details are used solely to process the specific transaction you authorised. We do not store full card numbers on our servers — card payments are processed via a PCI-compliant payment gateway.
• All PKR transaction records — deposits, withdrawals, bonus credits and adjustments — are stored securely and linked to your account for a minimum period required by our financial record-keeping obligations.
• Payment data is never used for marketing purposes and is never shared with third parties except the payment processor involved in your transaction (for example, the JazzCash or Easypaisa gateway) and where required by law.
• If you request a withdrawal, we verify that the destination account belongs to the same registered person as your 9999wen account before processing. This is a security step to prevent unauthorised withdrawals.

5Sharing Your Data

We do not sell your personal data. We do not share it with advertisers. The situations where your data may be accessed by parties other than 9999wen are limited and specific:

• Payment processors: JazzCash, Easypaisa, Raast gateway operators, bank transfer processors and card payment gateways receive only the data needed to complete your transaction. They operate under their own privacy policies and are bound by data processing agreements with us.
• Game software providers: Third-party game studios whose titles are hosted on 9999wen may receive anonymised session data for the purpose of game performance monitoring. They do not receive your name, contact details or financial data.
• IT and infrastructure providers: Cloud hosting, database management and cybersecurity providers may process data on our behalf as part of operating the platform. These providers are contractually bound to use the data only for the services they provide to us.
• Fraud and security services: We use specialist fraud detection tools. These systems analyse transaction patterns and behavioural data to flag suspicious activity. Data shared with these services is subject to strict data processing agreements.
• Legal obligations: If we receive a valid legal request from a competent authority requiring us to disclose account or transaction data, we will comply with that request. Where permitted, we will notify the affected account holder.

In the event that 9999wen undergoes a business transfer, merger or acquisition, your personal data may form part of the transferred assets. In such circumstances, the new operator would be required to honour the commitments made in this Privacy Policy or notify you of any material changes.

6Cookies and Tracking

9999wen uses cookies and similar tracking technologies on both the website and the mobile web version. Cookies help us keep your session active, remember your preferences and understand how Pakistani players use the platform.

• Essential cookies: Required for the platform to function. These maintain your login session, remember your language preference and keep your game state intact if you navigate between sections. You cannot opt out of essential cookies without stopping the platform from working.
• Analytics cookies: Used to collect aggregated data about how players navigate the site — which pages get the most visits, where users drop off, how long sessions last on the game lobby vs. the sports betting section. This data is anonymised and does not identify individual users.
• Functional cookies: Remember your preferences across sessions — for example, your preferred deposit method or your last-visited game category. These make the experience faster and more convenient on repeat visits.
• Performance cookies: Help us identify technical issues — slow page loads, errors in the app, connectivity problems with specific payment methods. These are used purely for platform maintenance.

We do not use advertising cookies or share cookie data with external ad networks. There are no third-party advertising pixels on the 9999wen platform.

7Mobile App Data

The 9999wen mobile app, available for download at /download, collects some additional data beyond what the website collects. This is standard for mobile applications and is used to provide a smooth app experience:

• Device identifiers: A unique device ID is collected to associate your app session with your account, which helps with security — flagging logins from new or unusual devices.
• Push notification tokens: If you grant notification permission, a push token is stored to deliver account alerts, withdrawal confirmations and promotional messages to your device. You can revoke this permission at any time through your phone's app settings.
• App crash reports: When the app encounters an error, an anonymised crash report is generated and sent to our development team. These reports contain technical data about the error but not your personal account information.
• Network and connectivity data: The app records whether you are on mobile data or Wi-Fi to optimise content delivery — for example, reducing image quality on slower connections to keep game loading times fast.

The app does not access your phone's contacts, camera, microphone, location or any storage beyond what is needed to cache game assets for offline loading. Permissions are requested only where necessary and are explained in the app installation flow.

8Data Security

We use a combination of technical and operational measures to protect your personal data from unauthorised access, disclosure, alteration or loss:

• All data transmitted between your device and 9999wen servers is encrypted using TLS. This applies to the website, mobile app and all API connections used for payment processing.
• Account passwords are stored using one-way hashing — we cannot read your password even if we wanted to. If you forget your password, it must be reset rather than retrieved.
• Financial data is stored in isolated, access-controlled environments. Only a small number of authorised personnel can access raw payment data, and all access is logged and audited.
• Our fraud detection systems operate continuously, flagging anomalies in login behaviour, transaction patterns and gameplay that may indicate account compromise or abuse.
• We conduct regular internal reviews of our data handling practices and security controls.

9Data Retention

We retain your personal data for as long as your account is active and for a defined period after closure. Retention periods vary by data type:

• Account and identity data: Retained for the duration of your account and for a period after closure as required by financial record-keeping obligations.
• Transaction records: PKR deposit, withdrawal and betting records are retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping practice.
• Support communications: Live chat logs and email correspondence are retained for up to two years from the date of the conversation, or longer if related to an unresolved dispute.
• Technical and usage data: Aggregated analytics data is retained indefinitely in anonymised form. Individual session logs are typically retained for 90 days.
• Marketing consent records: Records of your consent to receive marketing communications are retained for as long as your account is active, and for a period after you withdraw consent to demonstrate compliance.

When data reaches the end of its retention period and there is no legal requirement to keep it, it is securely deleted or anonymised so that it can no longer be linked to you personally.

10Your Rights

As a 9999wen player, you have the following rights over your personal data. To exercise any of these, contact our support team:

• Access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe, typically within 30 days of receiving your request.
• Correction: If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. Some corrections — such as name changes — may require supporting documentation.
• Deletion: You can request deletion of your personal data. Note that deletion requests cannot be fulfilled while your account is active, and some data — particularly financial records — must be retained for the periods described in Section 9 regardless of a deletion request.
• Restriction: You can ask us to restrict processing of your data while a correction or objection request is under review.
• Objection to marketing: You can withdraw consent to marketing communications at any time. This will not affect essential account communications.
• Data portability: You can request a structured, machine-readable copy of the data you provided to us directly — for example, your account registration data and transaction history.

11Minors

9999wen is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires players to confirm they are 18 or older, and we may request age verification documents at any point.

If we discover or are notified that a player under 18 has registered an account, we will close the account immediately and delete the associated personal data as promptly as possible, subject to any legal retention requirements that may apply to financial transactions already processed.

If you are a parent or guardian and you believe a minor in your household has registered on 9999wen, please contact our support team immediately so we can investigate and act accordingly.

12Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes — ones that meaningfully affect how your data is used — we will notify registered players by email or through an in-platform notification before the changes take effect.

Continued use of 9999wen after an updated Privacy Policy has been published constitutes acceptance of the revised terms. If you do not agree with changes to this policy, you should close your account before they take effect.

13Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how we have handled your personal data, please get in touch with the 9999wen team. Our support is available 24/7.

• Live chat: Available within the platform — the fastest way to reach us for general enquiries.
• Email: For data rights requests and privacy-specific concerns, email us at [email protected]. Please include "Privacy Request" in your subject line so it reaches the right team quickly.

We aim to acknowledge all privacy-related emails within 5 business days and to provide a full response within 30 days. Complex requests involving large volumes of data may take slightly longer — we will let you know if that is the case.